Privacy Policy

Calbee, Inc. and its subsidiaries (collectively, “Calbee” or as “we”, “us” or “our”) have adopted the Global Privacy Policy for the protection of personal information described below (this “Policy”).
This Policy applies to personal information, personal data and other information relating to individuals (collectively, "Personal data") that is subject to protection under the applicable personal information protection laws and regulations in the country or region concerned.
We have established individual privacy policies ("Individual Policy") for Personal data in each country or region in order to comply with the personal information protection laws of that country or region.
Each Individual Policy supplements or modifies this policy and supersedes this policy.
However, multiple Individual Policies may apply for reasons that the countries or regions in which you and our group companies are located are different, for example.

１. Types of Personal data we collect

• (1) The types of Personal data we obtain are as follows;
  1. Name, address, country or region of residence, occupation, title, gender, age, date of birth, product delivery address, telephone number, e-mail address, social networking service (SNS) account, work address, and other information regarding your contact information.
  2. User accounts, user IDs, and other information registered at the time of purchase of our products and services and at the time of registration with our members-only clubs.
  3. Information about your purchase history of products and services, information about products and services you have purchased or intend to purchase, and information about your use of products and services.
  4. Information provided by the individual in connection with various events conducted by or related to ours.
  5. Information provided by you in response to your comments, requests, or other inquiries
  6. Access information to our website, IP information, login information and other technical information
  7. Information provided by you in connection with your application for employment with our group
  8. Other information necessary to achieve the Purposes of Use set forth in Clause 3.
• (2) We will not collect or use Personal data, except as permitted by applicable laws and regulations or with the consent of the individual concerned.

2. Method of collecting personal information

We collect personal information in the following ways, but not limited to:

• (1) Receiving information directly from the person in person, in writing, by e-mail, on a website, through an inquiry form, or by other means;
• (2) Receiving information from a third party to the extent permitted by applicable laws and regulations; or
• (3) Automatically collecting information through cookies used on the Group's websites (see Clause 8 "About Cookies").

3. Purpose of use

We use your Personal data we collect, within the scope of the corresponding purpose of use below(“Purpose of Use”) or to the extent permitted by applicable laws and regulations.
However, if the purpose of use of your Personal data is otherwise specified for a particular product or service or each applicable Individual Policy, we use the personal information as specified:

• [1] To provide our products and services (including the provision of services followed or related to such provision);
• [2] To provide guidance, operation, management, and information regarding the products and services we provide and various membership organizations and events we conduct or are involved in;
• [3] To collect and analyze information such as market research for the purpose of improving, developing, and enhancing the quality of our products and services;
• [4] To analyze your Personal data that we have obtained and provide information or distribute advertisements tailored to your interests and preferences;
• [5] To manage information on customers (including corporate customers), to manage information and various records, and to perform internal management among ours;
• [6] To comply with applicable laws and regulations;
• [7] To respond to inquiries, requests and other requests from the person in question; and
• [8] For other purposes of use notified at the time of acquisition of Personal data or within the scope permitted by applicable laws and regulations.

4. Provision to third parties

We will provide your Personal data we process to any third parties only when permitted by applicable laws and regulations or only with the consent of the individual concerned.

5. Security measures

In accordance with applicable laws and regulations, we take necessary and appropriate measures to prevent leaks, loss, or corruption of Personal data we process and to secure other personal data.

6. Disclosure, correction, and deletion of Personal data

You have the right to disclose, correct, add, delete, or discontinue the use of your Personal data in our possession to the extent provided by applicable laws and regulations. If you wish to exercise any of these rights and make any kind of request, please follow the procedures set forth in each Individual Policy.

7. Personal data of children

We process the Personal data of child customers appropriately in accordance with applicable laws and regulations and the provisions of each Individual Policy.

8. Cookies

• (1) Our website uses cookies. A cookie is a small text file that contains arbitrary characters. It is exchanged between the web server of a website you visit and your Internet browsing software (browser) and stored on your device. Cookies enable our website or our ad tech partners to deliver personalized advertisements by tracking you on the Internet or to share them on social media. Cookies identify your device and browser, but cannot by themselves identify you.
  By using cookies, we are able to provide you with better service. You can set your browser to indicate in advance that our website uses cookies or to refuse to accept them. Please note that if you choose not to use cookies, it may limit the functionality of our website.
• (2) Where legally required, you can choose whether to allow us or third-parties (our analytics, AdTech and social media partners) to set cookies which are not strictly necessary for the functioning of the website via the cookie banner and settings provided on the website.
  
  

  Cookie Settings

9. Updating of this Policy

This Policy is subject to change without notice. In the event of any changes, the revised Global Privacy Policy will be published on this website, and we will follow the procedures set forth in applicable laws and regulations.

Individual Privacy Policy for Japan ("Individual Policy for Japan") applies to the processing of your Personal data by the following companies in our group, and its application takes precedence over the Global Privacy Policy.

1. Calbee, Inc.
2. Companies in our group located in Japan
3. Companies in our group located outside of Japan that process the Personal data of a person located in Japan in connection with the provision of products and services to the person located in Japan

Unless otherwise stipulated, each provision of the following Individual Policy for Japan supplements or additionally applies to the same provisions of the Global Privacy Policy (this "Policy").
Unless otherwise specifically defined in Individual Policy for Japan, the terms used in Individual Policy for Japan shall have the meanings as defined in the Act on the Protection of Personal Information (the “APP”) or the Global Privacy Policy.

3. Purpose of use

We use your personal information we collect under the circumstances described below in the “Types of personal information” column, within the scope of the corresponding purpose of use (the “Purpose of Use”). However, if the purpose of use of your personal information is otherwise specified for a particular product or service, we use the personal information as specified. In addition, we obtain your prior consent before we use your personal information beyond the scope of the Purpose of Use unless otherwise permitted by the APP or any other applicable laws and regulations.

Types of personal information	Purpose of use
1. Personal information about customers who have entered our campaigns, competitions, etc.	-  To select winners and send small gifts. -  To send survey sheets to winners. -  To statistically process personal information without identifying the data subjects.
2. Personal information about customers who have registered their details to use our website	-  To perform authentication to use our website. -  To deliver email newsletters to those customers who have agreed to receive them. -  To deliver notices about this website and Calbee, and information about surveys. -  To send small gifts to winners. -  To statistically process personal information without identifying the data subjects.
3. Personal information about customers who have taken part in our surveys and other research projects	-  To use the personal information within the specified scope when conducting surveys. -  To send small gifts as a token of appreciation and to provide services -  To statistically process personal information without identifying the data subjects.
4. Personal information about customers who have joined our members-only clubs	-  To perform member authentication. -  To send club newsletters and deliver email newsletters.
5. Personal information about customers who have made online purchases	-  To send products, receive payments, and provide after-sales service. -  To deliver notices about products via ordinary mail, home delivery service, telephone, and/or email.
6. Information about delivery addresses specified by customers who have made online purchases	-  To send products and provide after-sales service.
7. Personal information about customers who have made inquiries to our Customer Support Center	-  To respond to inquiries. -  To send information about products and services to customers. -  To contact those customers who wish to be contacted by us.  * Please note that we may use the contents of your inquiry or feedback for our business operations to the extent that you will not be identified by your personal information.
8. Personal information about customers who have made investor relations (IR) inquiries	-  To respond to inquiries.
9. Personal information obtained at the Food Communication initiative	-  To facilitate the Food Communication Initiative. -  To send documents and learning tools. -  To send survey sheets. -  To respond to inquiries. -  To send information about Calbee's seminars, events, or new services, etc.
10. Personal information about customers who have joined our factory tours	-  To facilitate factory tours. -  To respond to inquiries. -  To send information about Calbee's seminars, events, or new services, etc.
11. Personal information about suppliers who are involved in our business operations	-  To communicate and deal with our suppliers for business purposes. -  To receive and/or place orders for, send, receive, and approve products, ingredients, sales promotional materials, or services, and to confirm the receiving and/or placing of orders for, sending, receiving, and approval of the foregoing.
12. Personal information about those who receive our public relations materials and other materials we issue	-  To analyze the browsing and purchase histories obtained from customers and provide information or promotional materials about new products that suit the customers' interests or preferences.
13. Personal information about those who have applied for jobs at Calbee or those who have been introduced to Calbee by recruitment agencies	-  To consider job applications and to send job offer letters and other pre-employment documents to the successful candidates.
14. Personal information about our former employees	-  To comply with labor-related laws and regulations, and to contact our former employees under such laws and regulations. -  To send correspondence.
15. Personal information about our current employees	-  To perform labor management. -  To pay salaries, bonuses, etc. -  To communicate with and provide personal information to our unions, mutual aid organizations, affiliates, secondment host companies, etc. -  To notify or report to government agencies.
16. Information about our shareholders	-  To send business reports and other documents to our shareholders. -  To deal with the shareholders' exercise of their rights.
17. Personal information for which disclosure and other requests are made under the APP	-  To respond to the requests.
18. Personal information obtained through security cameras	-  To ensure security, prevent crime, and record these matters.

4. Provision to third parties

4.1. Provision to third parties

• (1) We will not provide your Personal data we process to any third parties without your prior consent unless;
  1. [1] The provision is required by law;
  2. [2] The provision is required to protect the life, physical wellbeing, or property of a person, but it is difficult to obtain your consent;
  3. [3] The provision is particularly necessary to improve public health or promote children’s healthy growth and development, but it is difficult to obtain your consent;
  4. [4] It is necessary to cooperate with a central or local government agency or a person entrusted by the central or local government agency when they perform their administrative duties specified by law, and obtaining your consent could adversely affect the execution of such administrative duties;
  5. [5] Cases in which the third party is an academic research institution or the equivalent, and the third party needs to handle the personal data for academic research purposes (including cases in which a part of the purpose of handling the personal data is for academic research purposes, and excluding cases in which there is a risk of unjustly infringing on individual rights and interests).
  6. [6] Opt-out procedures are taken and the Personal Information Protection Commission is notified; or
  7. [7] Your personal data is provided to an outsourcee, which we engage to process your personal data to the extent necessary to achieve the purpose of using said data.
  8. [8] Your personal data is provided following the succession of our business operations; or
  9. [9] Your personal data is provided when we use it jointly with our group companies;
• (2) Outsourcing
  We may outsource the processing of your Personal data to a third party to the extent necessary to achieve the Purpose of Use in order to provide you with better service. If we outsource the processing of your Personal data to a third party, we will first assess potential outsourcees in the selection process based on our pre-determined criteria. We will exercise appropriate oversight of the outsourcee that has been selected.
• (3) Joint use
  We may use your Personal data jointly with Calbee Group companies as follows:
  
  1. [1] Items of your personal data that are jointly used
     Your name, address, occupation, job title, sex, age, date of birth, and any other information you provide to us
  2. [2] Purpose of jointly using your personal data
     As described in Clause 3. Purpose of use.
  3. [3] Scope of joint users
     Domestic and overseas companies belonging to the Calbee Group
     (For more information on our group companies, please click here.)
  4. [4] Entity responsible for managing the joint use of your personal data
     Calbee, Inc. (For more information on Calbee's representative and address, please click here.)

4.2. Provision to third parties located in foreign countries

We will not provide your Personal data we process to any third parties in countries or territories where the laws and regulations governing the protection of Personal data are different from those in the country or territory where you reside without your consent.
When we provide your Personal data to a third party in a foreign country with your consent, we will take appropriate measures to protect your Personal data in accordance with applicable laws and regulations.

5. Security measures

We take necessary and appropriate measures to prevent leaks, loss, or corruption of Personal data we process and to secure other Personal data. The security measures we take include the following:

• (1) Internal rules and regulations
  We have put rules in place that set out how Personal data should be processed at each data processing stage, including collection, use, provision, and disposal. Personal data officers have been appointed and their duties have been defined. We regularly review the rules.
• (2) Organizational structure
  We have appointed a personal information protection manager who is responsible for supervising all aspects of the processing of Personal data at Calbee. We have a communication structure in place to allow an employee who becomes aware of a security breach to promptly contact the personal information protection manager and report the security breach.
• (3) Regular inspections and audits
  We take measures to check how we process Personal data, which include regular self assessments and audits by other departments and an external auditor.
• (4) Employee training
  We conduct regular training for our employees so they can learn about the protection of personal information and information security. We take measures to ensure that the employees are well aware of their confidentiality duty by including the confidentiality clause in our workplace rules.
• (5) Management of electronic devices and electronic media etc.
  We take necessary measures to prevent theft or loss of electronic devices and electronic media which contain Personal data, and prevent Personal data leaks.
• (6) Prevention of unauthorized access etc.
  We take measures to protect Personal data from unauthorized access by external parties, including the use of SSL (which stands for Secure Sockets Layer) to prevent customers' sensitive information, such as personal information and credit card numbers, from being intercepted, interrupted, or modified when the information is entered.
• (7) Monitoring of external environment factors
  If we process Personal data in a foreign country, we have a structure in place to allow us to monitor the personal information protection regime of that country in a timely manner and take necessary action accordingly.

6. Disclosure, correction, and deletion of Personal data

• (1) You may request that we disclose your Personal data retained by us, or our records of providing such Personal data to third parties, by following our procedures described below, except in the following circumstances:
1. [1] The disclosure could harm your or any third party's life, physical wellbeing, property or other rights or interests;
2. [2] The disclosure could have a significantly adverse impact on the proper execution of our business operations;
3. [3] The disclosure would be in violation of law; or
4. [4] We are unable to verify that you have made the disclosure request.

Please note that if you request that we disclose your personal data retained by us, or our records of providing such personal data to third parties, you may be asked to pay a disclosure fee in accordance with our procedures.

• (2) You may request that we correct, add, or delete your personal data retained by us by following our procedures described below, in which case we will, without delay, conduct an investigation to the extent necessary to achieve the Purpose of Use and we will correct, add, or delete your personal data retained by us based on the results of the investigation.
• (3) You may request that we cease to use your personal data retained by us and cease to provide such personal data to third parties by following our procedures described below, in which case we will respond to your request in accordance with the APP.



Procedures for requesting disclosure, correction, addition, deletion, or cessation of use of personal data, or cessation of provision of personal data to third parties

Please contact the Calbee Customer Support Center by telephone or email.
We will then send you a Request Form for Retained Personal Data Disclosure etc. by email or ordinary mail.
When you submit a request, you will need to attach either one identification document with a photograph or two identification documents without a photograph, together with the Request Form for Retained Personal Data Disclosure etc.:


Examples of identification documents with a photograph:

1. [1] A photocopy of your driver's license;
2. [2] A photocopy of your passport;
3. [3] A photocopy of your My Number card with photo (your personal identification number must be hidden); or
4. [4] A photocopy of an identification document issued by a government office which is equivalent to any of the documents (1) to (3) above.


Examples of identification documents without a photograph


1. [1] A photocopy of your health insurance certificate;
2. [2] A photocopy of your pension book; or
3. [3] A certified copy of your family register for all family members (koseki tohon) or a certified copy of your family register for individual family members (koseki shohon) (a certified copy must be issued within the last 30 days. Photocopies are not acceptable. Your personal identification number must be hidden.)


Calbee Customer Support Center
Telephone: 0120-55-8570
Email: https://faq.calbee.co.jp/form/contactus_en.html(Open in a separate window)
(Open Monday to Friday from 10:00 to 16:00, excluding Saturday, Sunday, and national holidays)



1. - We will respond to your request after we have verified your identity.
2. - We will promptly dispose of your data after we have responded to your request.
   
   1. * If someone makes a request on your behalf, additional documents are required. Please contact us for more details.
3. - If you have any questions about disclosing, correcting, or deleting your personal information, please contact the Calbee Customer Support Center.

8. Cookies

We use Google Analytics to monitor how our website is used. Google Analytics uses cookies to collect information about our users. For more details, please visit Google's website.

Google Analytics Terms of Service(Open in a separate window) (external website )
Google Privacy Policy(Open in a separate window) (external website )

9. Updating of Individual Policy for Japan

Individual Policy for Japan is subject to change without notice. In the event of any changes, the revised Individual Policy for Japan will be published on this website.

Effective Date: April 1, 2025
Previous version of the Privacy Policy