Privacy Policy

Calbee, Inc. ("we" or "the Company") understands the importance of any personally identifiable information that you may provide to us and has adopted this Privacy Policy to ensure that it manages the information securely. We has set up a compliance program for Privacy in compliance with the Japanese Industrial Standard (JIS) Q 15001 and is operating based on this program.

Basic Policy
  1. 1. We expressly define the purpose of collecting, using and providing any personally identifiable information and will collect the information in a fair and lawful manner.
  2. 2. This Site has security measures in place to help protect against the loss, misuse and alteration of the personally identifiable information under its control while we have a manager in charge.
  3. 3. We use personally identifiable information solely for the purpose originally intended with a commitment to avoiding any infringement on your rights. We will not disclose or offer your personally identifiable information to third parties without your consent.
  4. 4. We comply with laws, regulations and best practice in our handling of personally identifiable information.
  5. 5. We may from time to time update our compliance program.
  6. 6. We take a firm stance against any act that impairs the protection of personally identifiable information.

Shuji Ito
President and CEO
Calbee, Inc.

The following shows the types of personally identifiable information and purposes.

Personally identifiable information Purpose to use
1. Personally identifiable Information from mail or internet order purchase -  Delivery of products, Payment and After-sales services
-  Introduction of products by postal service, home delivery service, telephone, and E-mail
2. Delivery Information from mail or internet order purchase -  Delivery of products and after-sales services
3. Personally identifiable information from inquiries to our customer support center -  Corresponding of inquiries
-  Our Record of inquiries
-  Sending questionnaires with consent
*  We may share the information within Calbee Group or Retailers you purchase

Personally identifiable Information on Calbee's Websites

  1. 1. Collection of personally identifiable information

    Calbee's website and its online shopping site (the "Sites") are operated by Calbee, Inc. (the "Company") as a customer service. To provide better services, the Company may collect your personally identifiable information when you inquire on the Sites.
  2. 2. Information that you may provide to us

    Your name, e-mail address, postal address, phone number, occupation, date of birth and information the Company need to provide better services.
  3. 3. Information automatically collected

    Internet Protocol (IP) address and e-mail address.
  4. 4. Use of personally identifiable information

    The Company will use the information for the purposes listed below and will not use for any other purpose without your consent.

    (1) For authenticating your identification when you use the Sites.
    (2) For Corresponding to your inquiry.
    (3) For collecting statistical information to improve our products and services.
  5. 5. Sharing of personally identifiable information

    The Company may share your personally identifiable information within Calbee Group companies manufacturing Calbee products and with retailers where you purchase the products in order to better serve you.
  6. 6. Protection and management of personally identifiable information

    The Company make best efforts to secure personally identifiable information you supply to us. To provide better services to our customers, the Company may use third party companies with very strict control and supervision. The Company uses a secure communications encryption technology called SSL. SSL (stands for Secure Sockets Layer) is a method for hiding information to prevent others from intercepting and reading the data sent between the client (your computer) and the server (this Site).
  7. 7. Children's Privacy Policy

    The Company will pay the same attention to personally identifiable information of children under the age of 15. We request that children do not provide personally identifiable information through the Site without the consent of the parent.
  8. 8. Access, correction, and deletion of personally identifiable information

    (1) You can always access and review your personally identifiable information by visiting any of the sites on which you have registered. In addition, you can correct or delete your personally-identifiable information by editing your profile on any of our sites.
    (2) You can take the following steps to request a designated application form and send your completed form by postal service to make an application.

    The application form may be requested online or over the phone.
    Online: Visit >> https://faq.calbee.co.jp/form/contactus_en.html
    Phone: 0120-55-8570 (Open Mondays to Friday, excluding national holidays, from 9 a.m. to 5 p.m.)

    When sending your application form, please indicate "Disclosure Application Form Enclosed" in red on the envelope.

    Required documents:

    1. A completed application form designated by the Company
    2. A photocopy of a document for identification purposes, such as a driver's license, health insurance card or passport

    * In the event of an application by proxy, additional documents are required. Please contact the Company.

    (3) For inquiries about access, correction or deletion of personally identifiable information, please contact:
    Calbee Customer Support
    Phone 0120-55-8570 (Open Mondays to Friday, excluding national holidays, from 9 a.m. to 5 p.m.)
  9. 9. Use of cookies

     This Site often requires the use of encrypted or non-encrypted cookies. Cookies are data that a web server transfers to an individual's computer for recordkeeping purposes. Cookies are an industry standard used by most websites and help facilitate users' ongoing access to and use of a particular website, for example by providing information used to deliver content specific to your interests and for other purposes, such as security and other account administrative functions, and which may track personal identifying information.
    Cookies do not cause damage to your computer systems or files, and only the website that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies or to be given the choice of declining or accepting the transfer of particular cookies to your computer. Please refer to your browser instructions or help screen to learn more about these functions. You should note, however, that declining cookies may make it difficult or impossible for you to use portions of the Site.
  10. 10. Disclosure of personally identifiable information

    The company may disclose your personally identifiable information in the cases specified below.

    (1) We may disclose your personally-identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, the Company or others to the person concerned, the police or related organizations.

    (2) We may also disclose your personally identifiable information when courts, prosecutors, police, any other government organization require it.

Update of Privacy Policy

This Privacy Policy is subject to change without prior notice. Please check this page prior to using the Sites.

For inquiries