Privacy Policy

Personal Information Protection Policy

Calbee, Inc. (referred to below as “Calbee” or as “we”, “us” or “our”) recognizes the importance of personal information and has adopted this Personal Information Protection Policy to ensure that we manage personal information securely. Calbee has established a compliance program for the protection of personal information in accordance with the Japanese Industrial Standard (JIS Q 15001) and carries out business operations based on the compliance program.

Basic Policy

  • 1. We clearly specify the purpose of collecting, using, and providing personal information. We collect personal information in a fair and lawful manner.
  • 2. We have appointed a personal information protection manager to properly manage personal information, and we endeavor to prevent personal information leaks. In addition, we take appropriate and reasonable security measures to ensure that personal information is protected from unauthorized access by external parties, loss, destruction, modification, or leaks, and we promptly take corrective measures against any security risks.
  • 3. We use your personal information only to the extent necessary to achieve the purpose of collecting it. We use your personal information appropriately, and exercise the utmost care to ensure that your rights are not harmed. Furthermore, we will not disclose or provide your personal information to any third parties without your consent.
  • 4. We comply with laws and regulations and other rules that apply to personal information.
  • 5. We continue to improve the compliance program according to changes in the circumstances.
  • 6. We are adamantly opposed to any action that harms the protection of personal information.

We have adopted the Privacy Policy for the protection of personal information described below (“this Policy”) based on the above Basic Policy. Unless otherwise specifically defined in this Policy, the terms used in this Policy shall have the meanings as defined in the Act on the Protection of Personal Information (the “APP”).

Privacy Policy

1. Purpose of Use

We use your personal information we collect under the circumstances described below in the “Types of personal information” column, within the scope of the corresponding purpose of use (the “Purpose of Use”). In addition, we obtain your prior consent before we use your personal information beyond the scope of the Purpose of Use unless otherwise permitted by the APP or any other applicable laws and regulations.

Types of personal information Purpose of use
  • 1. Personal information about customers who have entered our campaigns, competitions, etc.
  • -  To select winners and send small gifts.
  • -  To send survey sheets to winners.
  • -  To statistically process personal information without identifying the data subjects.
  • 2. Personal information about customers who have registered their details to use our website
  • -  To perform authentication to use our website.
  • -  To deliver email newsletters to those customers who have agreed to receive them.
  • -  To deliver notices about this website and Calbee, and information about surveys.
  • -  To send small gifts to winners.
  • -  To statistically process personal information without identifying the data subjects.
  • 3. Personal information about customers who have taken part in our surveys and other research projects
  • -  To use the personal information within the specified scope when conducting surveys.
  • -  To send small gifts as a token of appreciation and to provide services
  • -  To statistically process personal information without identifying the data subjects.
  • 4. Personal information about customers who have joined our members-only clubs
  • -  To perform member authentication.
  • -  To send club newsletters and deliver email newsletters.
  • 5. Personal information about customers who have made online purchases
  • -  To send products, receive payments, and provide after-sales service.
  • -  To deliver notices about products via ordinary mail, home delivery service, telephone, and/or email.
  • 6. Information about delivery addresses specified by customers who have made online purchases
  • -  To send products and provide after-sales service.
  • 7. Personal information about customers who have made inquiries to our Customer Support Center
  • -  To respond to inquiries.
  • -  To send information about products and services to customers.
  • -  To contact those customers who wish to be contacted by us.
  •  * Please note that we may use the contents of your inquiry or feedback for our business operations to the extent that you will not be identified by your personal information.
  • 8. Personal information about customers who have made investor relations (IR) inquiries
  • -  To respond to inquiries.
  • 9. Personal information obtained at the Food Communication initiative
  • -  To facilitate the Food Communication Initiative.
  • -  To send documents and learning tools.
  • -  To send survey sheets.
  • -  To respond to inquiries.
  • -  To send information about Calbee's seminars, events, or new services.
  • 10. Personal information about customers who have joined our factory tours
  • -  To facilitate factory tours.
  • -  To respond to inquiries.
  • -  To send information about Calbee's seminars, events, or new services.
  • 11. Personal information about suppliers who are involved in our business operations
  • -  To communicate and deal with our suppliers for business purposes.
  • -  To receive and/or place orders for, send, receive, and approve products, ingredients, sales promotional materials, or services, and to confirm the receiving and/or placing of orders for, sending, receiving, and approval of the foregoing.
  • 12. Personal information about those who receive our public relations materials and other materials we issue
  • -  To analyze the browsing and purchase histories obtained from customers and provide information or promotional materials about new products that suit the customers' interests or preferences.
  • 13. Personal information about those who have applied for jobs at Calbee or those who have been introduced to Calbee by recruitment agencies
  • -  To consider job applications and to send job offer letters and other pre-employment documents to the successful candidates.
  • 14. Personal information about our former employees
  • -  To comply with labor-related laws and regulations, and to contact our former employees under such laws and regulations.
  • -  To send correspondence.
  • 15. Personal information about our current employees
  • -  To perform labor management.
  • -  To pay salaries, bonuses, etc.
  • -  To communicate with and provide personal information to our unions, mutual aid organizations, affiliates, secondment host companies, etc.
  • -  To notify or report to government agencies.
  • 16. Information about our shareholders
  • -  To send business reports and other documents to our shareholders.
  • -  To deal with the shareholders' exercise of their rights.
  • 17. Personal information for which disclosure and other requests are made under the APP
  • -  To respond to the requests.

2. Provision to Third Parties

We will not provide your personal data we process to any third parties without your prior consent unless:

  • [1] The provision is required by law;
  • [2] The provision is required to protect the life, physical wellbeing, or property of a person, but it is difficult to obtain your consent;
  • [3] The provision is particularly necessary to improve public health or promote children's healthy growth and development, but it is difficult to obtain your consent;
  • [4] It is necessary to cooperate with a central or local government agency or a person entrusted by the central or local government agency when they perform their administrative duties specified by law, and obtaining your consent could adversely affect the execution of such administrative duties;
  • [5] Opt-out procedures are taken and the Personal Information Protection Commission is notified; or
  • [6] Your personal data is provided to an outsourcee, which we engage to process your personal data to the extent necessary to achieve the purpose of using said data.
  • [7] Your personal data is provided following the succession of our business operations; or
  • [8] Your personal data is provided when we use it jointly with our group companies.

3. Outsourcing

We may outsource the processing of your personal data to a third party to the extent necessary to achieve the Purpose of Use in order to provide you with better service. If we outsource the processing of your personal data to a third party, we will first assess potential outsourcees in the selection process based on our pre-determined criteria. We will exercise appropriate oversight of the outsourcee that has been selected.

4. Joint Use

We may use your personal data jointly with Calbee Group companies as follows:

  • (1) Items of your personal data that are jointly used
    Your name, address, occupation, job title, sex, age, date of birth, and any other information you provide to us
  • (2) Purpose of jointly using your personal data
    As described in Article 1. Purpose of Use.
  • (3) Scope of joint users
    Domestic and overseas companies belonging to the Calbee Group
    (For more information on our group companies, please click here.)
  • (4) Entity responsible for managing the joint use of your personal data
    Calbee, Inc. (For more information on Calbee's representative and address, please click here.)

5. Security Measures

We take necessary and appropriate measures to prevent leaks, loss, or corruption of personal data we process and to secure other personal data. The security measures we take include the following:

  • (1) Internal rules and regulations
    We have put rules in place that set out how personal information should be processed at each data processing stage, including collection, use, provision, and disposal. Personal information officers have been appointed and their duties have been defined. We regularly review the rules.
  • (2) Organizational structure
    We have appointed a personal information protection manager who is responsible for supervising all aspects of the processing of personal data at Calbee. We have a communication structure in place to allow an employee who becomes aware of a security breach to promptly contact the personal information protection manager and report the security breach.
  • (3) Regular inspections and audits
    We take measures to check how we process personal data, which include regular self assessments and audits by other departments and an external auditor.
  • (4) Employee training
    We conduct regular training for our employees so they can learn about the protection of personal information and information security. We take measures to ensure that the employees are well aware of their confidentiality duty by including the confidentiality clause in our workplace rules.
  • (5) Management of electronic devices and electronic media etc.
    We take necessary measures to prevent theft or loss of electronic devices and electronic media which contain personal data, and prevent personal data leaks.
  • (6) Prevention of unauthorized access etc.
    We take measures to protect personal data from unauthorized access by external parties, including the use of SSL (which stands for Secure Sockets Layer) to prevent customers' sensitive information, such as personal information and credit card numbers, from being intercepted, interrupted, or modified when the information is entered.
  • (7) Monitoring of external environment factors
    If we process personal data in a foreign country, we have a structure in place to allow us to monitor the personal information protection regime of that country in a timely manner and take necessary action accordingly.

6. Disclosure, Correction, and Deletion of Personal Information

  • (1) You may request that we disclose your personal data retained by us, or our records of providing such personal data to third parties, by following our procedures described below, except in the following circumstances:
    1. [1] The disclosure could harm your or any third party's life, physical wellbeing, property or other rights or interests;
    2. [2] The disclosure could have a significantly adverse impact on the proper execution of our business operations;
    3. [3] The disclosure would be in violation of law; or
    4. [4] We are unable to verify that you have made the disclosure request.
    Please note that if you request that we disclose your personal data retained by us, or our records of providing such personal data to third parties, you may be asked to pay a disclosure fee in accordance with our procedures.
    1. (2) You may request that we correct, add, or delete your personal data retained by us by following our procedures described below, in which case we will, without delay, conduct an investigation to the extent necessary to achieve the Purpose of Use and we will correct, add, or delete your personal data retained by us based on the results of the investigation.
    2. (3) You may request that we cease to use your personal data retained by us and cease to provide such personal data to third parties by following our procedures described below, in which case we will respond to your request in accordance with the APP.

    3. Procedures for requesting disclosure, correction, addition, deletion, or cessation of use of personal data, or cessation of provision of personal data to third parties

      Please contact the Calbee Customer Support Center by telephone or email.
      We will then send you a Retained Personal Data Disclosure Request form by ordinary mail or email.
      When you submit a request, you will need to attach one of the following documents together with the Retained Personal Data Disclosure Request form:


      1. [1] Your driver's license;
      2. [2] Your health insurance certificate;
      3. [3] Your “My Number” (personal identification number) card (Please do not send us a copy of the back of the card on which your personal identification number is indicated.)
      4. [4] Your passport; or
      5. [5] An identify verification document issued by a government office which is equivalent to any of the above documents

      Calbee Customer Support Center
      Telephone: 0120-55-8570
      Email: https://faq.calbee.co.jp/form/contactus_en.html
      (Open Monday to Friday from 10:00 to 16:00, excluding Saturday, Sunday, and national holidays)

      1. - We will respond to your request after we have verified your identity. We will promptly dispose of your data after we have responded to your request.
        1. * If someone makes a request on your behalf, additional documents are required. Please contact us for more details.
      2. - If you have any questions about disclosing, correcting, or deleting your personal information, please contact the Calbee Customer Support Center.

7. Personal Information of children aged 15 and younger

We exercise the same degree of care to protect the personal information of customers aged 15 and younger as we do to protect that of other customers. We ask that parental consent be given if personal information about customers aged 15 and younger is provided to us. Please note that only customers aged 20 and older may make purchases on our shopping site.

  • (1) Our website uses cookies. A cookie is a small text file that contains arbitrary characters. It is exchanged between the web server of a website you visit and your Internet browsing software (browser) and stored on your device. Cookies enable our website or our ad tech partners to deliver personalized advertisements by tracking you on the Internet or to share them on social media.
    Cookies identify your device and browser, but cannot by themselves identify you. By using cookies, we are able to provide you with better service. You can set your browser to indicate in advance that our website uses cookies or to refuse to accept them. Please note that if you choose not to use cookies, it may limit the functionality of our website.
  • (2) We use Google Analytics to monitor how our website is used. Google Analytics uses cookies to collect information about our users. For more details, please visit Google's website.

    Google Analytics Terms of Service(external website)
    Google Privacy Policy(external website)

  • (3) Where legally required, you can choose whether to allow us or third-parties (our analytics, AdTech and social media partners) to set cookies which are not strictly necessary for the functioning of the website via the cookie banner and settings provided on the website.

9. Updating of the Personal Information Protection Policy

This Personal Information Protection Policy is subject to change without notice. Any changes to the Personal Information Protection Policy will be published on this website for your review.

Specific Personal Information Protection Policy

We have adopted this Specific Personal Information Protection Policy to ensure that we properly process personal identification numbers and other specific personal information (referred to collectively as “Specific Personal Information”).

1. Compliance with Applicable Laws and Regulations and Guidelines

We properly process Specific Personal Information in compliance with the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures (the “My Number Act”), the Act on the Protection of Personal Information, and the Guidelines on the Proper Processing of Specific Personal Information (for Business Operators).

2. Security Measures

With respect to security measures for Specific Personal Information, we will adopt and comply with Specific Personal Information Protection Rules and Detailed Rules for Specific Personal Information Security Measures.

3. Continuous Improvement

We continue to improve this Basic Policy and rules and regulations to ensure that Specific Personal Information is properly protected.

4. Questions or Concerns

We will properly and sincerely respond to any questions or concerns about how we process Specific Personal Information.

Implemented: April 1, 2022
Previous version of the Privacy Policy