Privacy Policy

Privacy Policy

1. Purpose of Use

We use your personal information we collect under the circumstances described below in the “Types of personal information” column, within the scope of the corresponding purpose of use (the “Purpose of Use”). However, if the purpose of use of your personal information is otherwise specified for a particular product or service, we use the personal information as specified. In addition, we obtain your prior consent before we use your personal information beyond the scope of the Purpose of Use unless otherwise permitted by the APP or any other applicable laws and regulations.

2. Provision to Third Parties

We will not provide your personal data we process to any third parties without your prior consent unless:

• [1] The provision is required by law;
• [2] The provision is required to protect the life, physical wellbeing, or property of a person, but it is difficult to obtain your consent;
• [3] The provision is particularly necessary to improve public health or promote children's healthy growth and development, but it is difficult to obtain your consent;
• [4] It is necessary to cooperate with a central or local government agency or a person entrusted by the central or local government agency when they perform their administrative duties specified by law, and obtaining your consent could adversely affect the execution of such administrative duties;
• [5] Opt-out procedures are taken and the Personal Information Protection Commission is notified; or
• [6] Your personal data is provided to an outsourcee, which we engage to process your personal data to the extent necessary to achieve the purpose of using said data.
• [7] Your personal data is provided following the succession of our business operations; or
• [8] Your personal data is provided when we use it jointly with our group companies.

3. Outsourcing

We may outsource the processing of your personal data to a third party to the extent necessary to achieve the Purpose of Use in order to provide you with better service. If we outsource the processing of your personal data to a third party, we will first assess potential outsourcees in the selection process based on our pre-determined criteria. We will exercise appropriate oversight of the outsourcee that has been selected.

4. Joint Use

We may use your personal data jointly with Calbee Group companies as follows:

• (1) Items of your personal data that are jointly used
  Your name, address, occupation, job title, sex, age, date of birth, and any other information you provide to us
• (2) Purpose of jointly using your personal data
  As described in Article 1. Purpose of Use.
• (3) Scope of joint users
  Domestic and overseas companies belonging to the Calbee Group
  (For more information on our group companies, please click here.)
• (4) Entity responsible for managing the joint use of your personal data
  Calbee, Inc. (For more information on Calbee's representative and address, please click here.)

5. Security Measures

We take necessary and appropriate measures to prevent leaks, loss, or corruption of personal data we process and to secure other personal data. The security measures we take include the following:

• (1) Internal rules and regulations
  We have put rules in place that set out how personal information should be processed at each data processing stage, including collection, use, provision, and disposal. Personal information officers have been appointed and their duties have been defined. We regularly review the rules.
• (2) Organizational structure
  We have appointed a personal information protection manager who is responsible for supervising all aspects of the processing of personal data at Calbee. We have a communication structure in place to allow an employee who becomes aware of a security breach to promptly contact the personal information protection manager and report the security breach.
• (3) Regular inspections and audits
  We take measures to check how we process personal data, which include regular self assessments and audits by other departments and an external auditor.
• (4) Employee training
  We conduct regular training for our employees so they can learn about the protection of personal information and information security. We take measures to ensure that the employees are well aware of their confidentiality duty by including the confidentiality clause in our workplace rules.
• (5) Management of electronic devices and electronic media etc.
  We take necessary measures to prevent theft or loss of electronic devices and electronic media which contain personal data, and prevent personal data leaks.
• (6) Prevention of unauthorized access etc.
  We take measures to protect personal data from unauthorized access by external parties, including the use of SSL (which stands for Secure Sockets Layer) to prevent customers' sensitive information, such as personal information and credit card numbers, from being intercepted, interrupted, or modified when the information is entered.
• (7) Monitoring of external environment factors
  If we process personal data in a foreign country, we have a structure in place to allow us to monitor the personal information protection regime of that country in a timely manner and take necessary action accordingly.

6. Disclosure, Correction, and Deletion of Personal Information

• (1) You may request that we disclose your personal data retained by us, or our records of providing such personal data to third parties, by following our procedures described below, except in the following circumstances:
  1. [1] The disclosure could harm your or any third party's life, physical wellbeing, property or other rights or interests;
  2. [2] The disclosure could have a significantly adverse impact on the proper execution of our business operations;
  3. [3] The disclosure would be in violation of law; or
  4. [4] We are unable to verify that you have made the disclosure request.
  Please note that if you request that we disclose your personal data retained by us, or our records of providing such personal data to third parties, you may be asked to pay a disclosure fee in accordance with our procedures.
1. (2) You may request that we correct, add, or delete your personal data retained by us by following our procedures described below, in which case we will, without delay, conduct an investigation to the extent necessary to achieve the Purpose of Use and we will correct, add, or delete your personal data retained by us based on the results of the investigation.
2. (3) You may request that we cease to use your personal data retained by us and cease to provide such personal data to third parties by following our procedures described below, in which case we will respond to your request in accordance with the APP.



Procedures for requesting disclosure, correction, addition, deletion, or cessation of use of personal data, or cessation of provision of personal data to third parties

Please contact the Calbee Customer Support Center by telephone or email.
We will then send you a Request Form for Retained Personal Data Disclosure etc. by email or ordinary mail.
When you submit a request, you will need to attach either one identification document with a photograph or two identification documents without a photograph, together with the Request Form for Retained Personal Data Disclosure etc.:


Examples of identification documents with a photograph:

1. [1] A photocopy of your driver's license;
2. [2] A photocopy of your passport;
3. [3] A photocopy of your My Number card with photo (your personal identification number must be hidden); or
4. [4] A photocopy of an identification document issued by a government office which is equivalent to any of the documents (1) to (3) above.


Examples of identification documents without a photograph


1. [1] A photocopy of your health insurance certificate;
2. [2] A photocopy of your pension book; or
3. [3] A certified copy of your family register for all family members (koseki tohon) or a certified copy of your family register for individual family members (koseki shohon) (a certified copy must be issued within the last 30 days. Photocopies are not acceptable. Your personal identification number must be hidden.)


Calbee Customer Support Center
Telephone: 0120-55-8570
Email: https://faq.calbee.co.jp/form/contactus_en.html(Open in a separate window)
(Open Monday to Friday from 10:00 to 16:00, excluding Saturday, Sunday, and national holidays)



1. - We will respond to your request after we have verified your identity. We will promptly dispose of your data after we have responded to your request.
   1. * If someone makes a request on your behalf, additional documents are required. Please contact us for more details.
2. - If you have any questions about disclosing, correcting, or deleting your personal information, please contact the Calbee Customer Support Center.

7. Personal Information of children aged 15 and younger

We exercise the same degree of care to protect the personal information of customers aged 15 and younger as we do to protect that of other customers. We ask that parental consent be given if personal information about customers aged 15 and younger is provided to us.

8. Cookies

• (1) Our website uses cookies. A cookie is a small text file that contains arbitrary characters. It is exchanged between the web server of a website you visit and your Internet browsing software (browser) and stored on your device. Cookies enable our website or our ad tech partners to deliver personalized advertisements by tracking you on the Internet or to share them on social media.
  Cookies identify your device and browser, but cannot by themselves identify you. By using cookies, we are able to provide you with better service. You can set your browser to indicate in advance that our website uses cookies or to refuse to accept them. Please note that if you choose not to use cookies, it may limit the functionality of our website.
• (2) We use Google Analytics to monitor how our website is used. Google Analytics uses cookies to collect information about our users. For more details, please visit Google's website.
  
  Google Analytics Terms of Service(Open in a separate window)（external website）
  Google Privacy Policy(Open in a separate window)（external website）
  
  
• (3) Where legally required, you can choose whether to allow us or third-parties (our analytics, AdTech and social media partners) to set cookies which are not strictly necessary for the functioning of the website via the cookie banner and settings provided on the website.
  
  Cookie Settings

9. Updating of the Personal Information Protection Policy

This Personal Information Protection Policy is subject to change without notice. Any changes to the Personal Information Protection Policy will be published on this website for your review.